Questions?
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Read the instructions and warnings included with your selected product before use. Apply, wait, remove and rinse only as directed on the product label, because directions can vary by option.

Use Velisse only on body areas specifically approved in the manufacturer’s instructions. Avoid any area that is not listed as suitable on the product label.

Yes. Follow the manufacturer’s patch-test instructions before your first full application, especially if you have sensitive skin or have not used the product before.

Follow the exact timing shown on the product label and remove the product when directed. Do not leave it on longer than the stated application time.

Check the full ingredient list and manufacturer’s guidance before use, and perform the recommended patch test. If irritation occurs, stop using the product and follow the label warnings.

Follow the manufacturer’s recommended interval between applications. Do not use the product more frequently than the label recommends.

Standard delivery typically takes 5–8 business days. Business days do not include weekends or holidays, and delivery can vary slightly depending on destination and carrier conditions. Contact Velisse

Yes. Refunds and money-back are available according to our Refund Policy. If you need help with a refund, have your order number ready and contact Velisse so we can guide you through the next steps. Contact Velisse

Use our Contact page for product questions, order support or refund help. If your question is about an existing order, include your order number so we can assist you faster. Contact Velisse

When tracking is available, you’ll receive a tracking link in your shipping confirmation. Use that link to follow your package, and contact Velisse if you need help locating the tracking information.